Cancellation and renewal

1. Term and renewal

The annual package starts when the annual payment succeeds and runs for 12 months, with the start and end timestamps stated in the confirmation in CET/CEST. It then renews for successive 12-month periods unless cancelled. The current renewal prices are €59/year for Basic and €89/year for Professional, excluding VAT; future-term changes follow section 2.

The Customer receives the renewal amount, frequency, cancellation deadline, payment method, mandate type and advance-notice policy before annual payment. VB Websites gives at least 30 days' individual email notice before renewal. The Customer may cancel by emailing support@vbwebsites.nl at any time before the next term starts; no additional customer notice period or termination fee applies. A timely request is effective when received, even if VB Websites confirms it later. Proportionate authority verification must not create an artificial cancellation barrier. VB Websites confirms the end date and stops future renewal attempts.

Package renewal and permission to collect payment automatically are separate choices. Manual payment is the default: the annual renewal email includes a secure Mollie payment link, with unpaid reminders seven days before renewal and on the due date. You can pay using iDEAL, card or PayPal. Manual payment gives no permission for automatic collection, even if an older mandate exists.

You may explicitly choose automatic payment at annual checkout. With your consent and a valid mandate, VB Websites collects through SEPA following iDEAL, card or PayPal, according to the selected method. If the mandate is missing, invalid, revoked or declined, VB Websites must not substitute another method or retry blindly. It sends a recovery checkout or follows the approved suspension path. Payment reminders stop after payment or cancellation.

No renewal collection occurs until the full 30-day notice period has elapsed and the applicable payment-method pre-notification requirements are met. A late notice delays collection without shortening the Customer's paid service. After failed renewal payment, VB Websites explains the amount and payment route and allows a 30-day grace period before suspension, with a reminder stating the suspension date. A disputed payment is investigated; revoking a mandate alone is not cancellation of the service.

2. Changes and termination by VB Websites

The customer contract, section 10 governs changes and VB Websites' termination rights. Material changes require at least 30 days' individual email notice including the reason, effective date and full revised terms in a form that can be saved. A materially disadvantaged Customer may terminate before the change without a fee; the paid annual fee is then not refunded, subject to mandatory law. A strictly necessary urgent legal or security change may take effect sooner; the exit right then remains open for 30 days after notice.

The current paid-period price remains fixed. VB Websites may reasonably change a following term's price for costs, inflation, scope or commercial policy without a CPI formula or index cap. Notice at least 30 days before renewal states the old/new amount, VAT and total, reason, scope, payment method, effective date and cancellation right. The Customer may cancel until the new term starts. Late or failed notice means the old price applies for that renewal unless the Customer expressly agrees to a later renewal at the new price. Mandatory statutory taxes apply from their legal effective date; this exception does not permit a discretionary mid-term price increase.

VB Websites may withdraw a plan, decline renewal or end a service for business reasons with at least 30 days' individual notice, extended where Dutch reasonableness and fairness require it. No Customer is automatically moved to another paid plan. On early termination the paid annual fee is not refunded, subject to mandatory law; free standard export and transfer assistance continue. Breach, non-payment and urgent suspension follow the proportionate notice and cure rules in contract section 10.4; provider unavailability alone does not automatically justify immediate termination.

3. Cancellation effects

Ordinary Customer cancellation ends service at the current paid term's end. The Customer can request an earlier shutdown, but this alone does not create a refund for the remaining fixed term. Material adverse changes, VB Websites' early termination, service failure and statutory remedies have the refund treatment in section 4. Transferring a domain does not by itself cancel the subscription; cancellation does not transfer ownership to VB Websites.

VB Websites gives a transition summary with the service end date, domain expiry, transfer instructions, mail-export route and deletion dates. Standard export of the latest paid static website, Customer content/assets and relevant DNS settings is free and available until 30 days after service end. Mailbox export must be arranged before mailbox closure; website export does not keep hosted forms, forwarding or other managed services operating elsewhere. Transfer tokens and reasonable transfer assistance are free and are not withheld for an unrelated dispute.

The website, forwarding and mailbox close at the notified service end. Unused discretionary correction/update allowances expire then and have no separate cash value; claims about defective performance remain available. Hosted builds are deleted within 30 days. Remaining Customer intake/content is deleted within 90 days, or earlier under the processor agreement; backups expire on the disclosed rolling 35-day cycle. Tax documents remain for seven years and justified support/audit records for 24 months. A lawful hold is limited to the data and time needed. Domains follow the separate domain terms and registry expiry rules, with no assumed indefinite free renewal. These retention and export periods require operational proof before publication.

4. Refunds and credit notes

The following outcomes apply:

• If VB Websites cannot deliver a valid three-option gallery, refund the €30 intake-and-design charge.
• If the Customer rejects all gallery options or the 30-day choice period expires, close the order and retain the disclosed €30 charge. No annual charge or domain registration is created. This outcome remains subject to mandatory law.
• If the first annual payment request expires after 30 days without payment, no annual service or domain registration begins; the €30 outcome follows the approved intake policy. Contact support to request reopening. If the selected website and required files are still available and the application remains eligible, we can issue a new request at the current package price with a fresh 30-day period, retaining your paid intake and website selection. We recheck domain availability; a replacement domain requires your choice. Reopening is not automatic.
• If the annual payment succeeds but the exact domain becomes unavailable and no acceptable replacement is found, refund the annual charge in full and issue its credit note; the approved €30 intake/design outcome remains separate.
• If selected-site provisioning fails, refund the annual charge and issue its credit note; handle any registered domain according to the Customer's instruction and applicable registry rules.
• If VB Websites ends service early for business reasons, cannot continue after provider failure, or the Customer exits because of a material adverse change, the paid annual fee is not refunded, subject to mandatory law. Export, domain-transfer and mailbox handover and the approved deletion schedule continue unchanged.
• Missing a 48-hour target alone creates no automatic service credit. It does not exclude remedies for unreasonable delay, defective service or non-performance under Dutch law. Initial provisioning failure retains the full annual-refund outcome above.

Every refund is tied to the exact charge. The system issues a sequential credit note where required and never refunds a different charge by inference.

For a remaining refund, deduct only previous refunds for the same period and correct VAT proportionately. No exit, domain or administration deduction is made. Initiate an agreed or determined refund within 14 calendar days; payment-provider settlement time may follow. No fee-retention clause permits retaining payment for VB Websites' own failure or overriding mandatory law.

5. Stopping during intake

The intake opens for 30 days after the confirmed €30 payment. If required information remains missing at the deadline, VB Websites sends an abandonment notice giving a further 14 days to complete the intake or contact support. If the Customer does not respond, VB Websites closes the order, records the outcome and does not create an annual charge or domain-transfer task.

If the Customer cancels or abandons intake before a valid three-option gallery is delivered, VB Websites provides an itemised account of demonstrable work already performed and reasonable unavoidable costs incurred under the accepted assignment, capped at €30 excluding VAT, and refunds the balance with the related VAT. There is no automatic forfeiture or lost-profit charge. If the valid gallery has been delivered, rejection or choice expiry does not undo the earned €30 fee. VB Websites cannot retain a fee for its own failure to deliver. Mandatory rights prevail. This proposed settlement rule requires legal review and implementation before publication.